Delivery & Orders

Delivery & Shipping
Delivery and shipping terms & conditions
  • If your item is in stock it will be dispatched to you within 1-5 working days.
  • You will receive an email from us within 24 hours of your order to confirm your order details. If you do not receive a confirmation email, please check your spam/junk folders.
  • Normally we keep all the items featured on our site in stock. If however the garment has to be specially made or customised in any way we would ask that you please allow up to 7-10 working days for your order to be sent out to you. We will notify you as your order progresses with any update on delivery time.
  • This will apply to garments that are customised in our embroidery and print departments to satisfy the demand for club crests, players initials, custom printed details, player numbers and any other specific details.
  • Please note that we cannot exchange or refund any of the following personalised items: club items, jerseys with names; and jerseys that are player fit, long sleeved, numbered, and all sizes 3XL to 7XL.
Ireland & UK Delivery with DPD

IRELAND 1-2 days from dispatch €3.99

NORTHERN IRELAND 1-2 days from dispatch £3.99

UK 1-3 days from dispatch £3.99

FREE DELIVERY on all orders over €50 / £50

Worldwide fast delivery with DHL Express

When you choose Express delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service. 

Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.

DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL On Demand Delivery offers flexible delivery options:

  • Deliver my package to another address: alternate delivery to work or family
  • Deliver my package at a safe place: authorize shipment release to appointed safe place
  • Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified
  • Deliver my package at a DHL ServicePoint: hold for pick‐up collection
  • Request to store my package: vacation hold safekeeping your parcel up to 30 days
  • Deliver my package on another day: scheduled delivery

USA 1-3 days from dispatch 14.99USD

CANADA 2 days from dispatch 25CAD

AUSTRALIA 3 days from dispatch 24.99AUD

NEW ZEALAND 2 days from dispatch 25NZD

NETHERLANDS, BELGIUM next day from dispatch 10EUR

FRANCE, GERMANY next day from dispatch 10EUR

SPAIN, ITALY next day from dispatch 10EUR

CZECH REPUBLIC, POLAND next day from dispatch 10EUR

SWITZERLAND, NORWAY next day from dispatch 15EUR

Will I have to pay duty on my order?

Customs regulations vary from country to country. Our products are sold on a DDU (Delivery Duty Unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. O’Neills cannot offer any assistance in these processes.

Missing or delayed orders

Please note that we will need to wait 21 days before being able to trace, replace or refund lost items.
Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist.


E-mail: help@oneills.com

Personalised / Made to Order goods

If a garment has to be specially made, customised or personalised in any way please allow up to 7-10 working days for your order to be dispatched. We will notify you as your order progresses with any update on delivery time.

Once an order has been placed for personalised garments or products, the order cannot be cancelled or amended. 

Please note, we are unable to offer a refund or exchange on: all jerseys personalised with a name, number, long sleeves, player fit, or between sizes 5XL - 7XL, half / half jerseys and any personalised or made to order goods NB: This includes all club shop items.

Personalised garments include:

  • Leisurewear with a club crest.
  • Garment or product with initials, names etc. printed or embroidered onto the product.

Order Information
I have received the wrong product or garment

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact O'Neills Customer Service and we will do everything we can to help. Please quote your order number in your email or on the phone.

I want to cancel an order I just placed online

We may be able to cancel orders before processing. Please email O’Neills Customer Service as soon as possible to cancel your order.

Personalised items e.g. club garments, cannot be amended, cancelled or returned. Please ensure you check all details including size, name spellings etc.

I ordered the incorrect size

If your order has not been dispatched, we can make the required changes. If your order has been dispatched, once you receive it, you can contact us to arrange an exchange. Please note, we are unable to offer a refund or exchange on: all jerseys personalised with a name, number, long sleeves, player fit, or between sizes 5XL - 7XL, half / half jerseys and any personalised or made to order goods NB: this includes all club shop items.

I am missing items from my order

Sometimes your goods will be delivered on different dates, so first of all, check your emails from us to see if any of your items will be arriving separately. You will not be charged any additional postage costs.

If the delivery note says an item should be in your parcel but it isn't, please contact Customer Service by email at help@oneills.com or phone. Quote your order number and let us know the item(s) you believe are missing.

Can I track my order?

You can check on the status of your order with us any time before it has been sent for delivery.

If you ordered using your account you can view the progress through your account dashboard under 'Recent Orders' or 'My Orders'.

If you checked out as a guest you can Click this link and enter your order ID (this would have been available on order confirmation and also sent in an email to you), Billing Last Name, Email address used when placing the order or Postcode/Zipcode.

Once your order has been dispatched you will recieve an email with tracking information that will allow you to further track the delivery with the courier service.

Why haven't I received an order confirmation email?

USING A GMAIL ADDRESS? PLEASE CHECK THE PROMOTIONS TAB INBOX

Sometimes our emails may get filtered into your emails junk / spam folders.

By adding our email address to your safe sender list this will enable you to receive our emails into your Inbox and reduces the chances of having problems receiving emails from us.

Each ISP (Internet Service Provider) has spam filters which keep both white listed addresses and blacklisted addresses. If an address is on a person’s white list, then mail from the specific sender will be allowed.

To ensure you receive all of our emails please make sure you add info@oneills.com your address book.

To ensure that you receive our emails please follow the instructions below for your specific ISP.


Google Mail

  • Open the email.
  • Click on the "More options" link next to the date.
  • Click on "Add sender to Contacts list" in the options.
  • The email address has now been entered into your Gmail contacts list


Hotmail

  • Open the email.
  • Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list.
  • Select "Safe and Blocked senders" then click "Safe Senders".
  • Copy and paste info@oneills.com into the box provided and click "add to list".
  • Our email address has been successfully added to your safe sender list.


Microsoft Office Outlook 2003

  • Open the email.
  • On the toolbar click "Actions"
  • Select "Junk E-mail" from the drop down menu.
  • Select "Add sender to safe senders list".
  • A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm.
  • The email address has now been entered into your Outlook contacts list.


Yahoo!

  • Click the "Add" button next to our email address.
  • Open the email.
  • If not there already copy and paste info@oneills.com into the email field and click "Save".
  • A dialogue box may appear with the words "Contact was Added" beside a green tick. Click OK to close the dialogue box.
  • The email address has now been entered into your Yahoo! address book.


Microsoft Office Outlook 2007

  • Open the email.
  • On the tools menu click "Options".
  • On the Preferences tab under email click Junk E-mail.
  • Click the Safe Senders or Safe Recipients tab and select Add.
  • In the Enter an e-mail address or Internet domain name to be added to the list box copy and paste info@oneills.com and click OK.
  • The email address has now been added to your Contacts list.


AOL Mail

  • Open the email.
  • Hover over the from address to give a small dropdown. Select "Add contact".
  • If the email address does not appear in the email field copy and paste info@oneills.com into the box provided. Click Add contact to confirm.
  • The email address has now been added to your Contacts list.
What do I do if my order arrives faulty or damaged?

O’Neills are committed to selling high-quality products that we hope you will enjoy. If your order is faulty you can return it for a replacement by following this link: Returns & Exchanges
Please note the nature of the fault on the returns form included in your delivery.

 

If you believe a product you have purchased from our website has a fault, you should return it as soon as possible (within 6 months of purchase) to O’Neills.
Following an assessment of the fault we will contact you to advise you of our decision.
Depending on the fault we will in this order:

  • Repair the product, or
  • Replace the product, or
  • Refund
Discount on bulk orders

For quotes on bulk orders we ask that you get in touch with one of our O'Neills Sales Representatives who can go over pricing/design with you personally.

Please email Customer Support on help@oneills.com so that we can put you in touch with the Sales Representative for your area. In your email please be sure to include:

  • Club / Organisation name
  • Club location
  • Contact details