Athletic Support
Description
Your order will be manufactured and personalised in our factory to your requirements. Getting your order dispatched swiftly is of the utmost importance to us. Dispatch will take between 7-10 working days for personalised or made to order garments (Jerseys & Club products). Dispatch will take between 1-5 working days for all other products. We will notify you when your order has been dispatched.
Delivery in 10-15 working days after dispatch. Delivery cost varies, depending on weight and dimensions of the package.
Delivery for all orders is $6.
Returns
We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt. Please return items in a saleable, unworn and undamaged condition with all tags, and in their original packaging.
Please send your items to:
oneills.com Returns Department
O’Neills Irish International Sports Company Ltd.
Unit 1, Dublin Road Industrial Estate
Strabane, Co. Tyrone,
United Kingdom
BT82 9EA
If you have an account please log your return through your O'Neills account under the My Returns section. By logging your return we will be able to organise your exchange to be sent out to you as soon as possible.
Please include the following:
• Your Name
• Order Number
• Reason for the return and if you would prefer a refund or a replacement
Please Note; Unless the items you received are faulty, we are unable to offer a refund or exchange on:
• All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 5XL - 7XL
• Half / Half jerseys
• Any Personalised or made to order goods NB: This includes all club shop items
• It can take up to 28 days for a return to be processed if you choose to send it back to us via Post Office or Parcel Collection Service
• We cannot refund postage & packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed here
• If you have any queries regarding returns, please do not hesitate to contact the Internet Sales Department on +44 (0)330 123 1918 or returns@oneills.com
Any orders purchased from 25th November 2017 can be returned up to the 21st January 2018.
