Delivery & Shipping
DELIVERY AND SHIPPING TERMS & CONDITIONS:
- If your item is in stock it will be dispatched to you within 1-5 working days.
- You will receive an email from us within 24 hours of your order to confirm your order details
- Normally we keep all the items featured on our site in stock. If however the garment has to be specially made or customised in any way we would ask that you please allow up to 7-10 working days for your order to be sent out to you. We will notify you as your order progresses with any update on delivery time.
- This will apply to garments that are customised in our embroidery and print departments to satisfy the demand for club crests, players initials, custom printed details, player numbers and any other specific details.
- Please note that we cannot exchange or refund any of the following personalised items: club items, jerseys with names; and jerseys that are player fit, long sleeved, numbered, and all sizes 3XL to 7XL.
STANDARD DELIVERY TIMES:
- Delivery within 1-2 working days after dispatch. Delivery is FREE on all orders to Ireland over €50.
All orders to Northern Ireland and Rep of Ireland are dispatched by DPD courier. Delivery for all orders to UK and Ireland is £3.99 / €3.99.
- United Kingdom:
- Delivery within 1-3 working days after dispatch. Delivery is FREE on all orders to the UK over £50.
All orders to England, Scotland, and Wales are dispatched by DPD courier. Delivery for all orders to UK and Ireland is £3.99 / €3.99.
- Delivery within 3-5 working days after dispatch
- United States:
- Express Delivery within 1-2 working days after dispatch. Delivery is FREE on all orders to the US over $120.
All orders to United States are delivered by DHL. Delivery costs vary depending on weight and dimensions of the package.
- Standard not tracked delivery $9.99 or DHL Express Delivery within 2-3 working days after dispatch $19.99. Standard delivery is FREE on all orders to Australia over $150.
Delivery costs vary depending on weight and dimensions of the package.
- Rest of World:
- Delivery in 10-15 working days after dispatch
All orders to Europe and the Rest of the World are dispatched by Royal Mail International Signed For. Delivery costs vary depending on weight and dimensions of the package.
MISSING OR DELAYED ORDERS
Please note that we will need to wait 21 days before being able to trace, replace or refund lost items.
Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist.
Phone: +44 (0)330 123 1918
We hope that you enjoy your purchase from O'Neills and thank you again for shopping with us.