We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. Please return items in a saleable, unworn and undamaged condition with all tags, and in their original packaging. PLEASE SEND YOUR ITEMS TO: oneills.com Returns Department O’Neills Irish International Sports Company Ltd. Unit 1, Dublin Road Industrial Estate Strabane BT82 9EA Co. Tyrone, United Kingdom If you have an account please log your return through your O'Neills account under the My Returns section. By logging your return we will be able to organise your exchange to be sent out to you as soon as possible. PLEASE INCLUDE THE FOLLOWING: Your Name Order Number Reason for the return and if you would prefer a refund or a replacement If you have any queries regarding returns, please do not hesitate to contact the Internet Sales Department on +44 (0)330 123 1918 or email firstname.lastname@example.org Internet orders can be returned to O’Neills shop in Strabane. You can take your return to the Internet Drop Off Point at the main till. The return should be in its original packaging together with the returns slip and the bag should be sealed. No refunds or exchanges are available in-store; this is a drop-off point only. Refunds will be processed by the Customer Service Department within two working days and exchanges sent out to you as soon as possible. Please Note; Unless the items you received are faulty, we are unable to offer a refund or exchange on: All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 5XL - 7XL Half / Half jerseys Any customised made-to-order goods This includes all club shop items with an embroidered crest.