Support

  • Live Chat: CLICK HERE
  • for Instant Customer Support

Returns & Exchanges

We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt. Please send your items by freepost via any UK Post Office:

Freepost,
Licence No. RRLT-ZABG-BUZS,
O'Neills International Sportswear Ltd.,
14 Andersonstown Road,
Belfast, BT11 9AJ.

Please include the following:

  • Your Name
  • Order Number
  • Reason for the return and if you would prefer a refund or a replacement

Please Note; Unless the items you received are faulty, we are unable to offer a refund or exchange on:

  • All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 3XL - 7XL
  • Any Personalised or made to order goods

  • It can take up to 28 days for a return to be processed if you choose to send it back to us via Post Office or Parcel Collection Service.
  • We cannot refund postage & packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed here.
  • If you have any queries regarding returns, please do not hesitate to contact the Internet Sales Department on 02890 622226 or orders@oneills.com