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Returns & Exchanges

We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase.

If You Are Making A Return

If you have an account your first step in making a return is to log in to your account on our website. From there you should log your return through your O'Neills account under the My Returns section. By logging your return we will be able to organise your exchanged item to be sent out to you as soon as possible.

Please include the following:

  • Your Name
  • Order Number
  • Reason for the return and if you would prefer a refund or a replacement

How To Return Your Item

This can be done within 14 days of receipt. Please send your items by freepost via any UK Post Office:

Freepost, License No. RRLT-ZABG-BUZS,

O’Neills Irish International Sports Company Ltd, 

Unit 45-46 Kennedy Center,

Falls Road, 

BT11 9AE

The Following Items Cannot Be Returned

Please Note: Unless the items you received are faulty, we are unable to offer a refund or exchange on:

  • All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 3XL - 7XL
  • Half / Half jerseys
  • Any Personalised or made-to-order goods
  • It can take up to 28 days for a return to be processed if you choose to send it back to us via Post Office or Parcel Collection Service.
  • We cannot refund postage and packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed here.

If you have any queries regarding returns, please do not hesitate to contact:

Internet Sales Department on 02890 622226 or