Your Privacy

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is 100% secure.

We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.

How Secure are You?
As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using powerful encryption algorhythms. So even if someone could intercept the data over the internet, there is not a thing they could do with it. Your details are safer with Internet shopping that with traditional mail or telephone shopping!

How can I tell if the web site is a secure one?
It is easy to determine if your connection is secure; on your browser you wil notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does Encryption work?
All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read

What else can I do to ensure my details remain safe?
The second way to ensure you have a secure connection is to look for either the VeriSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.

Who are VerSign?
VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.


Sales Tax

For any customer purchasing adult clothing and souvenirs inside Europe, VAT is included at the standard UK rate of 15%. Childs clothing is exempt from VAT in the UK is therefore charged at 0% thus no tax is added in the price quoted by O’Neills.

For any customers purchasing outside the European Union, all purchasers are exempt of UK VAT and O’Neills do not charge VAT. Products are shown inclusive of VAT.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.


Returns Policy

You may return any item within 14 days in its original condition for a refund of the price you paid for the item.
To return an item, please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed.

Please ship the item to the following address:
O’Neills Irish International Sports Company Limited
14 Andersontown Road
Belfast
BT11 9AJ

Please note. For your protection O’Neills recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns department will be happy to process this for you. Please include written details on the returns slip with you return code.
Alternatively, phone our sales hotline on 02890627032 and we will be happy to take your replacement order.

Defective Items:
If the item is faulty, all UK customers please contact Customer Services on – all other countries.
Overseas customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. O’Neills will refund you the cost of reasonable return shipping charges if you include a receipt.

Please note the following exceptions to this policy:
1. Items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty.
2. All return and re-shipping charges are the Customer's liability.
3. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.


Stock and Availability

Whilst every effort is taken to ensure all items listed on our website are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:
• Products on Pre-Order or Products that are not in stock at the time of ordering
• Credit Card Checks - sometimes we may need to make additional checks on your credit card
• Shirts with additional name, numbering and badges added may take an extra few days to despatch.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. O’Neills accept no responsibility for variances in colour or style due to the settings on the users monitor.

O’Neills reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
We welcome your feedback on any of our policies. Email Customer Services with your comments to feedback@oneills.com.

• Introduction to Gift Vouchers
• Buying Gift Vouchers
• Redeeming a Gift Voucher
• Gift Vouchers Terms & Conditions

1. These conditions apply to Gift Vouchers which have been purchased from Oneills.com.
2. Gift Vouchers have a claim code with an 8 digit combination of letters and numbers and can only be redeemed at Oneills.com on any purchase.
3. If the value of an order exceeds the value of the voucher the balance must be paid by either credit/debit card.
4. If the full amount of the voucher is not redeemed, the balance will be given by way of a new voucher. Gift Voucher balances and refunds are also subject to these terms and conditions and are additionally not assignable or transferable.
5. Gift Vouchers cannot be used to buy further Gift Vouchers.
6. It’s only possible to redeem one Gift Voucher against an order; it is also not possible to combine the use of Gift Vouchers with Promotional and Discount Vouchers.
7. Gift Vouchers and unused portions expire one year from the date of issue of the original Gift Voucher.