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delivery-and-shipping


2014 Christmas Delivery Information:

To ensure delivery before Christmas we advise customers to place their orders before the following dates:

Australia / Asia / New Zealand / ROW - Order by Sunday 30th November

Canada / Eastern Europe / Greece / Poland - Order by Wednesday 3rd December

USA / Western Europe - Order by Sunday 7th December

Ireland and UK - Order by Sunday 14th December

Delivery and Shipping Terms & Conditions:

Our aim is to deliver your order to you as soon as possible after you place it through our website.

If your item is in stock it will be dispatched to you within 1-5 working days.

You will receive an email from us within 24 hours of your order to let you know your delivery date.

Normally we keep all the items featured on our site in stock. If however the garment has to be specially made or customized in any way we would ask that you please allow up to 7-10 working days for your order to be sent out to you. We will notify you as your order progresses with any update on delivery time.

This will apply to garments that are customised in our embroidery and print departments to satisfy the demand for club crests, players initials, custom printed details, player numbers and any other specific details.

First Class Royal Mail Delivery Guideline:

The following are guidelines for Royal Mail delivery timescales.

  • United Kingdom - Delivery within 1-2 working days after Dispatch
  • Republic of IrelandDelivery within 3-5 working days after Dispatch
  • EuropeDelivery within 3-5 working days after Dispatch
  • Rest of WorldDelivery within 10 working days after Dispatch

NB: Please note that we cannot exchange or refund any of the following personalised items: jerseys with names; and jerseys that are player fit, long sleeved, numbered, and all sizes 3XL to 7XL.

Missing or Delayed Orders

Please note that we will need to wait 21 days before being able to trace, replace or refund lost items.

Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist.

Phone: +44 (0) 28 9062 2226

E-mail: info@oneills.com

We hope that you enjoy your purchase from O'Neills and thank you again for shopping with us.